Centre Policies

The objective of this policy is to safeguard customers from unnecessary risk whilst swimming using the steam room or Sauna at WV Active facilities.

  • All non-swimmers (adults and children) should be restricted to designated safe areas of the pool i.e. the shallow end.
  • Swimmers should always be advised to swim within their own abilities and to take account of any illness or disability that may affect them. They should inform duty staff of any relevant medical information.
  • Non-swimmers and poor swimmers must not go out of their depth, with the exception of very young children, by virtue of their age / size are out of their depth in even the shallowest area of the pool.  The wearing of approved swimming aids under supervision is strongly advised.
  • A non-swimmer or poor swimmer may be defined as someone who is not able to swim one length (25m) of the pool and tread water for 30 seconds in a competent manor to the satisfaction of the duty staff.
  • Consideration must be given to swimmers over-estimating their abilities.  If, in the opinion of the pool staff, a person is risking their personal safety they will be advised to remain in shallow areas.
  • The centre management team will regularly assess the risks of the pool and take any necessary action, where appropriate bringing such risks to the attention of users.
  • The centre management team, has in the interests of safety; the right to refuse admission if they consider a person is under the influence of alcohol or drugs. Additionally, they may request a person to leave the building who is considered to be aggressive or causing a public nuisance.
  • Where a family changing area or uni-sex changing is not available, children of 8 (eight) years or over should be considered self-sufficient to change in the changing area of their own sex.
  • All children under the age of 8 (eight) must be accompanied in the water by a person deemed responsible, please refer to the admission policy for full details.
  • Swimmers under the age of 8 Years must be supervised in the water. The responsible person must remain within reach at all times, regardless of the swimming ability.
  • If your child normally wears nappies, then swim nappies must be worn when in the pool. We have a strict health related procedure to follow in the event of any mishaps that may require the potential closure of the pool, to allow appropriate treatment of the water. Please encourage your child to visit the toilet before entering the pool to minimise mishaps.
  • It is not advisable to swim on a full stomach. It is recommended to wait at least 1hour before swimming, again to avoid any mishaps.
  • Swimmers must shower prior to swimming.

Unsuitable Swimwear and swimming pool aids when using pool, steam room or sauna

  • Cut-off jeans, or three quarter trousers are not permitted.
  • T-shirts/vests are not permitted for health and safety reasons.
  • Sports shorts, with no lining.
  • Any Swimwear with a thong.
  • Leggings, unless they are specific Nylon/Lycra swim designed leggings.
  • Wet suits/ tri-suits.

Facemasks, snorkels, flippers and hand paddles are not permitted in the pools, during public sessions.

Acceptable swimming attire when using pool, steam room or sauna

Acceptable swimming attire.Acceptable swimming attire.

WV Active committed to providing a sensitive approach to individual customer needs. We have, therefore, designed the following policy on acceptable swimwear. However due to some of the swim wear you may be restricted to shallow water.

  • Swimming trunks, swimming shorts with lining above the knee, swimming costumes, bikinis, & tankini may be worn.
  • Nylon/ Lycra swim designed leggings
  • Tight fitting rash vest tops designated for swimming as illustrated below, Ladies must wear swim wear underneath.
  • Religious/modesty swimwear is permitted, providing it is suitable for an indoor pool environment.

This policy also applies to people using the steam rooms/sauna

How to use the steam room:

  • Prior to use after exercise, the body must have returned to normal body  temperature.
  • Swimming attire must be worn at all times.
  • Belongings must be stored in lockers.
  • Remove any metal in form of watches and jewellery.
  • Remove make up, no lotions to be used.
  • Shower prior to use.
  • Take a towel to sit on.
  • Relax for 6-12 minutes or less if not comfortable (this will clean your pores).
  • Leave the steam room and immediately take a cold shower (this will close your  pores).
  • The hot/cold cycle can be repeated as often as comfortable. Too long an  exposure can lead to nausea, dizziness or fainting.
  • When finished take a final shower
  • Relax for 15-20 minutes for body temperature to return to normal before dressing.
  • During the session drink plenty of fluids, no alcohol or glass bottles.
  • No food to be consumed within the steam room.
  • Shaving, oils and lotions are prohibited in the steam room.
  • If at any time you feel unwell, contact a member of staff or seek medical advice if  necessary.

You must not use the steam room if the following statements apply:

  • Under the age of 16 years.
  • Pregnant.
  • Have heart disease or circulatory problems.
  • High or low blood pressure.
  • Diabetes, kidney disease or a condition which may affect your reaction to heat.
  • Have an infectious skin disease, sores or wounds.
  • Have an illness causing inability to perspire.
  • Are taking anticoagulants, antihistamines, vasoconstrictors, vasodilators,  stimulants, hypnotics, narcotics or tranquilisers or any other medications which  makes you unsure as to the advisability of using steam rooms/saunas.
  • Had a heavy meal within one and a half hours.
  • Consumed alcohol within one and a half hours.
  • Have recently exercised as your body temperature needs to return to its normal  level.
  • Have any illness which makes you unsure as to the advisability of using steam  rooms.

Please be aware of any potential hazards:

  • Adverse reaction caused by excess heat or overuse, including giddiness and  fainting.
  • Scalding from direct contact from the steam pipe.
  • Shock due to sudden, extreme changes in temperature induced by use of the cold shower.
  • Slipping injuries caused by wet flooring.
  1. Members must comply with conditions of use which may be displayed throughout the Centre relevant to each activity.
  2. We only accept bookings from people aged 8 and above. Bookings for activities to be undertaken by children can only be made once a parent or legal guardian has been in to one of our centres’ and signed the child up for a Pay as You Go profile. By submitting a request, you are abiding by these terms.
  3. If a booking is made for juniors and an adult is participating, then adult prices apply. Should it be found that adults are booking for juniors and adults turn up to the session, the booking adult will be in breach of the Terms and Conditions and will be required to pay the balance for cost of an adult booking.
  4. Children aged 15 and under are classed as juniors. Those aged 16 and above are classed as adults and will be charged the adult rate.
  5. We have the right to refuse any application for booking. We reserve the right to verify or require proof of all information given in the application for booking. Any fraudulent or wrongful information given in order to obtain a booking could result in the cancellation of the booking and being required to pay for the booking.
  6. You are able to book activities in person and over the telephone, some of our bookings are also available online. It is advisable to book activities in advance in order to secure your booking.
  7. You must use all equipment and facilities in an appropriate manner and give safe regard to your own health and safety and that of others.
  8. In general, unless advertised otherwise, all sessions include a 5-minute setup/admin period.
  9. WV Active takes no responsibility for non-attendance and as such refunds will not be issued due to non-attendance. All customers failing to attend a pre-booked activity will be charged the full fee for the activity in question.
  10. Customers with payments outstanding will not be permitted to book/attend activities until the outstanding payment has been cleared.
  1. We only accept class bookings from people aged 16 and above, however specified junior classes can be booked by children aged 8yrs+.
  2. We advise all customers to book classes in advance.
  3. The customer making the class booking must be the customer attending the class.
  4. Customers can book classes for themselves only and cannot book classes on behalf of other customers.
  5. Classes can be booked in person, over the telephone, online and via our mobile app.
  6. Members who do not attend three or more booked classes in one calendar month will have their account temporarily suspended from making bookings for 8 days and existing bookings will be cancelled. Members can ensure they are registered as attended by tapping their membership card at the entrance turnstiles on arrival.
  7. Booking times for all activities must be adhered to. If you attend at a later or earlier time than booked, you may be refused entry.
  8. Members who are not able to attend a class must cancel their booking in person, over the telephone, online or via our mobile app. This can be done up to 45 minutes before their booked class starts.
  9. There will be no refund option once the booking and payment has been made for pay as you go customers.
  10. In the unfortunate event that one of our exercise classes must be cancelled, instead of a phone call, we will now be contacting you by email. However, if the cancellation is within 4-hours of the class starting, one of our Customer Service Assistants will contact you by phone to inform you of the change and offer you a suitable alternative if possible.
  11. WV Active takes no responsibility for non-attendance and as such refunds will not be issued due to non-attendance. All customers failing to attend a pre-booked activity will be charged the full fee for the activity in question.
  1. The customer making the booking must attend.
  2. Customers can book for themselves only and cannot book on behalf of other customers.
  3. You can be book in person, over the telephone, online and via our mobile app.
  4. Customers can only turn up to sessions 10 minutes before the start time and must sign in at reception upon arrival.
  5. Customers who turn up more than 10 minutes after the start time may be refused entry and will not be permitted to run over and receive the lost time.
  6. WV Active takes no responsibility for non-attendance and as such refunds will not be issued due to non-attendance. All customers failing to attend a pre-booked activity will be charged the full fee for the activity in question.
  7. You cannot have a refund on pay as you go bookings, but providing you give more than 24 hours’ notice of the start time of the booking, you can move the booking once to an alternative day and time. This change of booking must be within seven days of your original booking.
  8. Bookings cancelled by WV Active will be moved to an alternative date. If no alternative date can be provided by WV Active, then a refund will be provided.

Third Party Providers Terms & Conditions